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Frequent Asked Questions
If you find abnormal
operation in
EasyTV Box
please check the following
items:
•
Check the power
source from your
TV
•
Check the power
source from
EasyTV Box
•
Check the HDMI
cable or AV
Cable
connections
Online Movie Unstable:
•
Check the
Ethernet
connection and
the network
status of your
router
•
Check the
network status
of EasyTV Box
If EasyTV Box hangs in
operation:
Please
switch off the
EasyTV Box or
unplug the Power
to restart the
box.
Resolution Setting Problem
- Wrong
selection on
output mode:
Q.
My television is
as HDMI out but
I have selected
the resolution
output mode
that is higher
than the TV can
support (e.g. my
television can
only support
720p
resolution as
highest, but I
have chosen
1080p in output
mode). How can I
reset output
mode afterwards?
A.
The TV will
display black
screen. You have
to restart the
EasyTV Box. Then
press “Reset”
button and
switch on EasyTV
Box at the time.
Press “factory
reset” to get
the default
setting from the
factory. And
choose “Reboot
System”.
Please note all
the settings in
the EasyTV box
including
wireless network
setting, apps
download will be
removed after
factory reset.
You may have to
reset all the
things and
download
relevant apps in
the TV Store.
Q.
My television is
as HDMI out but
I have wrongly
pressed the “AV”
button on the
remote. How can
I reset output
mode afterwards?
A.
You have to
unplug the power
and restart the
EasyTV Box.
Q.
My television is
as HDMI out but
I have wrongly
selected AV
(CVBS
out). How can I
reset output
mode afterwards?
A.
The TV will
display black
screen. If you
have an AV Cable
at home, you may
make use of the
cable to connect
EasyTV Box to
the TV. Then
select AV
from the input
source and set
it back HDMI
out.
If you cannot
solve the
problem in the
above way, you
have to switch
off
the box. Press
the reset button
at the back of
the box and
switch it on at
the same time,
you will enter
to “Factory
Reset” mode.
Select “Factory
Reset” and then
“Reboot System
Now” to restart
the unit.
*After
factory reset,
all the
applications
downloaded and
setting memory
will be lost.
Q.
My television is
as AV (CVBS) out
but I have
selected the
HDMI
output mode
(i.e.
480p/480i/720p/720i/1080p/1080i),
How can I reset
output mode
afterwards?
A.You
have to restart
the EasyTV Box.
Once the light
turns off, press
“AV”
button to change
to AV mode. You
will need to go
to “Setting”
Page to select
the normal
output mode to
operate the box.
If you cannot
solve the
problem in the
above way, you
have to switch
off
the box. Press
the reset button
at the back of
the box and
switch it on at
the same time,
you will enter
to “Factory
Reset” mode.
Select “Factory
Reset” and then
“Reboot System
Now” to restart
the unit.
*After
factory reset,
all the
applications
downloaded and
setting memory
will be lost.
If you have any
question, please
feel free to
contact us.
Customer Service
Center:
Address:
Flat D, 5/F., V
Ga Building, 532
Castle Peak
Road, Cheung Sha
Wan, Kowloon
Customer Service
Hotline:
+852-3105
0411
Customer Service
Email:
[email protected]
[email protected]
Here is the
necessary
initial setting
for the EasyTV
Box for new
user, Please
kindly to read
and follow the
instruction
below:
Initial
Setting for
EasyTV Box
“GO
Keyboard”
Take only 3 steps to set up “GO Keyboard”
for Chinese and
English input, Select Setting --> “GO Keyboard” in Keyboard
Setting
Press "OK"
button on the
remote in any
input required
place until
there is a pop
up window. Click “GO Keyboard” in Input Method. After “GO
Keyboard”
introduction,
select the input method you would like to choose.
After installation, select input language
and click OK.
One Click
Installation of
Apps
Once installed “GO Keyboard”, you may
register an
account in “TV
store” and start
one click
installation of apps in EasyTV Box.
After logging into TV Store, press "Menu"
button on the
remote and
select Refresh
on TV and
confirm the installation or update of apps
in TV Store.
The apps will then be auto installed and you
may then enjoy
more fun from
EasyTV Box.
EasyTV Remote
Apps
You may use your mobile devices (e.g.
smartphone or
tablet) to
search and
download "EasyTV
Remote Apps" from Google Play.
Before using EasyTV Remote Apps, you have to
connect your IP
address of the
mobile device
with that of EasyTV Box.
Once you open the EasyTV Remote apps, it
will auto search
the network
location of
EasyTV
Box and then connect for use.
If you
have more than
one EasyTV Box,
you have to
check its IP
address for
pairing:
Click "Network Setting" in the main
interface and
then "WiFi
Setting". Select
your
connected WiFi network and your will be
display your
EasyTV network
location will be
displayed in “IP Address”.
Open the EasyTV Remote Apps and select the
same IP address
for connection.
Remark: The function of hand writing will be
available for
Android default
input method.
Browser
Setting
Select "Browser" in the main interface and
select “Accept”
or “Next” to
complete the
setting
according to the steps required.
Caution!
HDMI users must not press the "AV" button on
the AirMouse
which may cause
the change of
resolution output of EasyTV Box and TV
display of black
screen.
The light of loading status will turn on. Once it
turns off, press
"AV" button on
the remote. It will
then return to
720p of the
output and you
may adjust the
suitable output
mode of your TV afterwards.
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